Employees | Willowbrook home care providers – providing home care and domiciliary care throughout Lancashire

Willowbrook Home Care is an Equal Opportunities employer. We aim to recruit staff based on their suitability for the position advertised, without consideration of age, sex, religion, marital status, disability or ethnic origin. In this way we demonstrate to our Service Users our commitment to a high quality service delivered by a professional, caring team. This ensures continuity of care and peace of mind for each Service User. Prospective employees are required to provide at interview:

Proof of ID
2 passport photos
The names of two referees, one of which would be their most recent employer
Certificates attained in relation to care work
Full Criminal Records check / POVA

Once satisfactory references are received, and the Agency is satisfied that the applicant has the relevant experience and is suitable, they will undergo Induction Training before assignments are allocated to them.

The agency employs highly trained personnel from Managers to Care Assistants. The agency's staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references are always checked thoroughly. During initial induction, all staff are trained by experienced qualified senior staff in the following critical subjects before moving onto other courses (please see training):

Care Code of Conduct
Confidentiality
The rights of Service Users
Health and Safety
Food Hygiene and Safety
Personal Care tasks
Care workers’ responsibilities
The Care of Service Users with Mental Health needs

All new staff will complete an Induction that follows the Common Induction Standards. The agency insists that all Care workers hold a minimum of the Level 2 Diplome in Health and Social Care.